Reference

Privacy Policy For Your qqroyal Account

Our Privacy Policy explains how we collect, use and protect the details you provide when opening a qqroyal account, checking DANA or QRIS status, or entering the Live…

Clear data purposesWallet status contextPhone verification detailsPolicy contact path
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qqroyal Privacy Policy For Your qqroyal Account
CONTACT OPTIONS

Get Privacy Policy Help Without Guesswork

A direct support route helps when your Privacy Policy question concerns a phone check, wallet receipt or account record.

Account data request Ask support to locate the account details linked to your phone verification.
Wallet record question For a QRIS, bank transfer or virtual account reference, send the receipt date and…
Correction or concern If an account detail is wrong or you believe data was handled incorrectly, tell…
DATA HANDLING

See How We Apply This Policy

Privacy Policy controls are tied to real account actions rather than broad promises. A phone check connects access to the correct account, a device signal can help identify an unusual login, and…

Account details

We use your submitted contact and account details to create access, send necessary account messages and respond to requests. Phone verification helps us distinguish the account holder from an unrelated person asking about records linked to your qqroyal login.

Cookies and devices

Cookies can preserve a login choice, remember security preferences and help us understand whether a sign-in comes from a familiar device. You can manage browser cookie settings, but removing them may interrupt the mobile path into your account.

Payment references

When you use DANA, OVO, GoPay, QRIS, BCA, BRI, Mandiri or BNI transfer routes, we handle the reference and status needed to match the account action. We do not need your wallet password to investigate a receipt.

Account protection

Login records, device signals and phone verification support checks for unusual access. If a sign-in or account change looks unfamiliar, support may ask for account-linked details before discussing records or restoring access.

Retention periods

We retain account, support and transaction records for as long as needed for the stated service purpose, account protection or a legal obligation. When a record is no longer needed, our handling follows the applicable deletion or restriction process.

Requesting changes

Contact support through the signed-in chat or the site contact route to request access, correction, deletion or a restriction where available. Describe the record and preferred reply path; we may verify ownership before taking action.

Privacy Policy Answers For Indonesian Accounts

These Privacy Policy answers cover the account and wallet questions we expect before you open access. They explain what we collect, why a device or payment reference may appear in a record, and how to reach support when you need a change. If your question concerns eligibility or access, it depends on local law.

The qqroyal Privacy Policy covers account details, phone verification, login and device records, cookies, support messages and payment references. It explains why we use each category, how we protect access, how retention works and how you can ask for access, correction or another available request.

We use your phone number to create and verify the account, send necessary access messages and help support confirm ownership. It can also help us investigate a disputed login. We do not ask you to share a wallet password or full authentication code in a support request.

Yes. The Privacy Policy covers the payment references and status details connected with DANA, OVO, GoPay and QRIS activity. For bank transfer or virtual account checks, we may use the visible reference, amount and date needed to match the account record, not your wallet password.

Cookies may keep a login choice, preserve security settings and help identify a familiar device. You can change cookie controls in your browser. Some settings may prevent the mobile account path from working as intended, so support may need to help if a sign-in loop appears.

You can contact support through the signed-in chat or the contact route shown on our site. State whether you want access or a correction, identify the record and provide your account-linked reply path. We may verify ownership before sharing or changing personal account details.

We keep account, support and transaction records for the time needed to provide the requested service, protect accounts or meet a legal duty. Retention can differ by record type. When the purpose ends, we follow the applicable deletion, restriction or secure disposal process.

Where local law permits, you can ask support about deletion or restriction of personal data. Some records may need to remain for account protection, dispute handling or a legal obligation. We will explain the applicable outcome after verifying the account and reviewing the request.

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